REFUND & CANCELATION
Once a Payment is made against a booked service, there can be no re-fund. You may however only reschedule for availing the same service from same Hospital or Clinic based on confirmation from the Hospital and Clinic.
You may cancel a service and book a new one of equivalent amount against the payment that you might have already made. You will have to contact the hospital with your bill for the same.
TERMS & CONDITIONS
These terms and conditions govern your use of this software/website; by using this software/website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this software/website.
You must be at least  years of age to use Kare4U software/website. By using this Kare4U software/website [and by agreeing to these terms and conditions] you warrant and represent that you are at least  years of age.
Kare4UHealthcare Solutions Private Limited ("Kare4U") is the author and publisher of the software Kare4U(including all files and images contained in or generated by the software, and accompanying data, together the "Software"). Kare4U also operates the internet resource www.Kare4U.in ("Website") on World Wide Web which is used to access Kare4U Software. Kare4U Software is developed focusing on HealthCare domain predominantly to bring systems and processes in Indian Healthcare that creates a platform for better overall experience for both Provider (Hospitals, Doctors, Diagnostic Centers, Medical Labs and Pharmacies and any personnel associated with these organizations) and Consumer (Common Human " patients, doctors, any-one with access to the Kare4U) and the same helps to find, manage and organize information regarding doctors ,hospitals, pathology laboratories, diagnostic centers, medical labs, blood banks along with appointments, prescriptions, medical information, medical records, billing, inventory and accounting detail sets.
2. Protection of customer data by Kare4U:
3. Payment, Fees and Taxes:
3.1 The Company shall endeavour to provide the Customer with facilities/gateways to pay the Fee through credit cards (American Express, visa and mastercard), debit cards, cash cards and internet banking.
3.2 It is understood and agreed by the User/Customer that the Services shall only commence after realization of money in the accounts of the Company incase online payment is being opted for by them.
3.4 The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the Company, the same shall be credited to your credit card account within 7-14 working days and duly notified to you by email. Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed.
3.5 It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate agreements between the third parties who provide facilities for such payment mechanism and the Company.
3.6 It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.
3.7 The Company reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services through the Website or any other fee. The Company further reserves the right to alter any and all fees from time to time, without notice.
3.8 The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Website. Further, the Company reserves the right o change the Fees upon its sole discretion without any prior notice to the Customers/Users.
3.9 The fees could also be paid offline and be either collected personally from the User or required to be mailed to Kare4U at the following address: Kare4U, at- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024.
3.1.1 Payment Structure
|Package/Test Name||Base Price (Indian Rupees)||Discount%||Discounted Price(Indian Rupees)|
|Master Health Checkup||2,500.00||10%||2,250.00|
4. Refund Policy:
4.1 Cancellation before 1 day of any appointment, 100% of amount paid will be refunded.
4.2 The E-Health Package is valid for the  days from the time and date of invoice generation. After 7 days, the Customer shall not be entitled to claim for Services and the company shall have the right to forfeit the fees already paid in such a case.
4.3 Cancellation shall be acceptable only if the Customer informs the Company within 72 hours from the time of booking. 3% cancellation charges will be applicable on the total amount of invoice. The Customer can contact us through e-mail id, email@example.com in case of cancellation and refund.
4.4 The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode
- Sending a letter marked to the address: Kare4U, at- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024.
- Sending an email to: Kare4U@Kare4U.in
- Section 43A of The Information Technology Act, 2000;
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
- All the type of information collected from the visitors and users of the website including sensitive personal data or information;
- The purpose, means and modes of usage of such information; and
- How and to whom Kare4U will disclose such information.
7. Personal information:
7.1 "Personal information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
7.2 The SPI Rules further define "sensitive personal data or information" of a person to mean personal information about that person relating to:
- financial information such as bank accounts, credit and debit card details or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- biometric information;
- information received by body corporate under lawful contract or otherwise;
- visitor details as provided at the time of registration or thereafter; and
- Call data records.
7.3 Information that is accessible under the Right to Information Act, 2005 or any other law will not be regarded as sensitive personal data or information.
8. Privacy Statements
8.1 This section applies to all Users ("Users").
8.4 User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, Kare4U may keep a copy of the information which User originally provided to Kare4U in its archives for uses documented herein. Kare4U takes User"s rights seriously and encourages User to use them if User deems this to be appropriate. User may exercise these rights by emailing Kare4U at Kare4U@Kare4U.in.
8.5 Kare4U may require the User to pay with a credit card, wire transfer, debit card or cheque. Kare4U will collect such User"s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User"s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. User is advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same.
8.6 Due to the communications standards on the Internet, when a User visits the Website, Kare4U automatically receive the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Kare4U also receives the Internet Protocol (IP) address of each User"s computer (or the proxy server a User used to access the World Wide Web), User"s computer operating system and type of web browser the User is using, email patterns, as well as the name of User"s ISP. This information is used to analyze overall trends to help Kare4U improve its Service. The linkage between User"s IP address and User"s personally identifiable information is not shared with third parties without such User"s permission or except when required by law. Notwithstanding the above, Kare4U may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
8.7 The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Kare4U and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Kare4U may allow authorized third parties to place or recognize a unique cookie on the User"s browser. Kare4U does not store personally identifiable information in the cookies.
8.9 Kare4U allows other companies, to serve advertisements to the Users. These companies include but not limited to third party ad servers, ad agencies, ad technology vendors and research firms. Kare4U may display advertisements to Users that fit a certain general profile criteria ("Targets"). Kare4U does NOT use personally identifiable information to identify Targets for advertising on its Services.
8.11 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Kare4U representatives or agents, and their opinions or statements do not necessarily reflect those of Kare4U, and they are not authorized to bind Kare4U to any contract. Kare4U hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
8.13 Kare4U does not knowingly collect personal data from children. However for maintaining the Personal Health Records (PHR) of their children, parents (Users) can add the vaccination and other health related information for the record keeping purpose.
8.14 Kare4U has implemented Indian legal industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.
8.16 Kare4U addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, Kare4U has designated "Anuraag Dubey" as the Grievance Officer, who will redress the grievances of the Users expeditiously within a maximum of one month from the date of receipt of grievance, and who can be reached by:
- Sending a letter marked to the address: Kare4U, At- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024; or
- Sending an email to Kare4U@Kare4U.in.
9. Provider"s Note:
9.1 This section is applicable to "Providers"
9.2 As part of the registration/application creation and submission process that is available to Providers on Website, certain information, including sensitive personal data or information is collected from the Providers.
9.4 Providers personally identifiable information they choose to provide on the Website is used to help the Providers describe / identify themselves. This information is exclusively owned by Kare4U. Kare4U may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
9.5 Kare4U automatically lists information of Providers on its Website for every time a new Providerstarts using its Software. The Provider information listed on Website is displayed when Users search for doctors on Website and the Provider information listed on Website is used by Users to request for doctor appointments. Kare4U, on its own, does not list any Personally Sensitive Information of such Providers.
9.6 However, Kare4U does not hold any liability for any incorrect or incomplete information appearing on Website for such Providers.
10. User"s Note:
10.1 This section is applicable to Consumer ("Patients")
10.2 As part of the registration/application creation and submission process that is available to Consumer on this website, certain information, including sensitive personal data or information is collected from the Users.
10.4 If the Consumers have inadvertently submitted any such information to Kare4U prior to reading the privacy statements set out herein, andthe Consumers do not agree with the manner in which such information is collected, stored or used, then the same may be modified or deletedby the Consumer by using options provided on the Website. In addition, any User can ask Kare4U, by sending a wriiiten request by sending a letter marked to the address: Kare4U, At- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024; or an email to Kare4U@Kare4U.in whether Kare4U is keeping personal data about him/her, and every Consumer is also entitled to require Kare4U to delete and destroy all such information relating to him/her (but not other Users) in its possession.
10.5 The personally identifiable information that the Consumers choose to provide on the Website is used to help them describe/identify themselves. Other information that does not personally identify the Consumeras an individual, is collected by Kare4U from them (such as, patterns of utilization described above) and is exclusively owned by Kare4U. Kare4U may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. If Kare4U wishes to use any Consumer"s personal data for a new purpose, it will seek Consumer"s permission before doing so by trying to contact the customer in good faith.
10.6 Kare4U will communicate with the Consumer through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging based on Consumer"s contact preferences. The Consumers can change their e-mail and contact preferences at any time by logging into their "Account" at www.Kare4U.in and change the account settings.
10.7 At times, Kare4U conducts a Consumer survey to collect information about Consumer"spreferences. These surveys are optional and if Consumers choose to respond, their responses will be kept anonymous. Similarly, Kare4U may offer contests to qualifying Consumers/Patients in which we ask for contact and demographic information such as name, email address, mailing address or any other relevant information. None of this information is shared with third parties, except in summary form, if at all. The demographic information that Kare4U collects in the registration process and through surveys is used to help Kare4U improve its Services to meet the needs and preferences of Consumers. This may include targeting advertising to Consumers about our Services. Information gathered through a contest may also be disclosed to third parties, as necessary, for prize fulfillment and other aspects of any contest or similar offering.
10.8 Kare4U may keep records of telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, research and development and for Consumer administration.
10.9 All Kare4U employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Consumer"s sensitive personal data and information.
10.10 Kare4U may also disclose or transfer Consumer"s personal and other information a User provides, to another third party as part of reorganization or a sale of the assets of a Kare4U corporation division or company. Any third party to which Kare4U transfers or sells its assets will have the right to continue to use the personal and other information that the Consumers provide.
10.11 Save as set out above, Kare4U only uses the personal data or information collected from Consumers in the manner set out in the section relating to "Registration Process" below. Kare4U may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable forms to third parties and affiliates. If Kare4U wishes to use any Consumer"s personal data for a new purpose, it will seek such Consumer"s permission before doing so.
10.12 To the extent necessary to provide Consumers with the services on the Website, Kare4U may provide their Personal Information to third party contractors who work on behalf of or with Kare4U to provide them with such services, to help Kare4U communicate with Consumers or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
11. Casual Visitors Note:
11.1 No sensitive personal data or information is automatically collected by Kare4U from any casual visitors of this website, who are merely perusing the site.
12. Registration Process
12.1 As part of the registration process, Kare4U collects the following personal information from Consumer:
- User ID;
- Email address;
- Address (including country and ZIP/postal code);
- Phone number;
- Password chosen by the Consumer;
- Valid financial account information; and
- Other details as the End User(Casual Visitor) may volunteer.
12.3 Kare4U makes all ConsumerInformation accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
12.4 Part of the functionality of the Software is assisting the Providers to maintain and organize such information. Kare4U may, therefore, retain and submit all such records to the appropriate authorities, or to Providers who request access to such information.
12.5 Part of the functionality of the Software is assisting the Consumer to access information relating to them. Kare4U may, therefore, retain and submit all such records to the relevant Users, or to their Providers (Doctors, Hospitals, Medical Labs, Blood Banks).
12.6 Notwithstanding the above, Kare4U shall not be responsible for any breach of security or for any actions of any third parties that receive Consumer"s personal data or events that are beyond the reasonable control of Kare4U including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
13.2 If a Consumer uses the Service after notice of changes have been sent to such Consumer or published on the Website, such Consumer hereby provides his/her/its consent to the changed policies/practices.
14. No warranties
This website is provided "as is" without any representations or warranties, express or implied. Kare4U sofare/website makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph,Kare4U software/website does not warrant that:
- this website will be constantly available, or available at all; or
- the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.
15. Limitations of liability
Kare4U will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- to the extent that the website is provided free-of-charge, for any direct loss;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Kare4U has been expressly advised of the potential loss.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
17. Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
19. Entire agreement
These terms and conditions [, together with [DOCUMENTS],] constitute the entire agreement between you and Kare4U in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
20. Contact Information:
- Sending a letter marked to the address: Kare4U, at- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024.
- Sending an email to: Kare4U@Kare4U.in